Frequently asked questions

Why should I choose labels from Label & Co?

Thanks to our labels, not only children can recognize their own belongings, but it is also clear to everyone else who is the owner and it is therefore easy for to get them back.

Do the self-adhesive labels stick to any surface?

The self-adhesive vinyl labels stick to any clean, dry, smooth, non-greasy surface. The shoe labels stick best to clean, smooth and flat surfaces.

Do the iron-on labels attach in any fabric?

The permanent iron-on labels attach itself in cotton, cotton / polyester and polyester / acrylic; however not every fabric can deal with the required maximum high temperatures of the iron. Therefore, we recommend that you read the fabric label first or test out an iron-on label on a small hidden part of the fabric. Our removable iron-on labels are basically suitable for all textiles.

What if I don't need so many labels?

Normalwise it is not possible to order less than the proposed quantity of labels. Due to technical issues, every time we need to produce a fixed amount of labels.

Do the prices include VAT and shipping costs?

Prices are inclusive of VAT, but exclusive of delivery charges; since delivery charges depend on the distance and the size of the delivery.

 

What are the delivery times?

For the Netherlands Label & Co. endeavors to deliver all orders within 5 (five) working days, after full payment is received, and within 10 working days for other Countries. Normalwise orders which have been ordered and payed (before 14:00 pm) will be delivered next workingday in Holland, approx. within 3 (three) workingdays for Belgium and Germany.

 

Who delivers the products?

Normal wise we send all labels via TNT. Label & Co. is not responsible and/or liable for any loss, damages and delay in delivery of the labels.

 

Can I order other products after I have placed an order?

Unfortunately it is not possible to add products to an order after this has been placed. If you wish to order something else, please place another order. Due to these circumstances we can credit the 2nd delivery costs in a new order. Please contact customer service first before sending your correction order.

How do I know if my order has been sent?

At the time we send your order, you will receive a confirmation e-mail. From that day onwards the order can be delivered.

Do the actual labels look exactly as they appear on the website (WYSIWYG)?

Label & Co. does its best to deliver products that are as close as possible to your wishes. However, it could happen that the colours on the website are not exactly the same as the ones of the final labels. Unfortunately this cannot be avoided.
You decide wich text you want to have on your labels. But any text you enter will be exactly shown by us, or taken over, including the use of uppercase and lowercase, characters and spaces. The number of characters you use, determines the size of the letters on the label. What You See Is What you get, but it happens very often that we see something that could be improved. It is therefore very convenient to leave your phone number in your account.

PS. Did you know that the previewer of the label designer can dragged with your mouse to an another place?

There is a mistake on the label... and now?

If we have made a mistake during the production, we will of course replace the stick-on or iron-on labels. If you have made a mistake, then we can't be responsible for that. However, if you want, you can place another order.

What if my goods are damaged?

Label & Co. is not responsible for damages to clothes or other items resulting from using the labels. You are strongly advised to read and follow the instructions of our iron-on labels carefully.

Can I give the labels as a gift?

Yes, of course you can. If you would like to give the labels as a gift, please insert the address of the lucky one in the delivery address field. When we send the goods, we will attach a card with the name of the sender, so that the receiver knows who sent this original and personal gift.

Please note: orders can only be sent as a whole and to one address per order. Have you ordered several articles and only one of those is a gift? Then, it is unfortunately not possible to send the gift to another address.

 

Where can I buy the labels from Label & Co.?

Our labels are only available via our website(s).

Can I use a self-made icon?

Yes, it is a possibility to use your own little icon or sign. However, an allowance applies. Firstly get in touch with service@labelandco.com, so we can discuss the possibilities.

 

What about the layout of the label?

Normally the label is produced as the example / preview, however there are exceptions. When for example the text on the label is mutually long or strongly differs, for example a short and a long (sur)name, then we have the ability to adapt the position of the icon so that the full label is used. Only in exceptional cases we will discuss in advance with you but only if we cannot choose the best option.

 

Opening an account: is it handy?

Yes, opening an account (client card) is very handy. You give us the address where the order needs to be delivered and your e-mail address for the confirmation. The only thing you need to do "extra" is to think of an (easy) password; that is really all you need to do. It is extremely safe, clear and user-friendly.

Of course Label & Co. won't use your details in any other way than what you have indicated on your client card. Also, no financial information will be saved on your client card.

Is it compulsory to have an account?

No, it is not compulsory! You can place your order via e-mail as well. Just send an e-mail to service@labelandco.com with the following details:
- the article/articles of your choice;
- the product number, the quantity, the name, the colour, etc.;
- the full delivery and invoice address.

In the order, Label & Co. will include a link to the payment gateway, which will be sent to your e-mail address. After your payment is received, the goods you have ordered will be produced and sent.

Do you have advantages with an account?

Yes, this makes Label & Co. unique! With an account you can view your reward points straight away, building up in this way extra discounts, which can be redeemed straight away. You have an overview of all your activities, orders, messages and your reward programme with which you can get money back.

Opening an account is very easy (you just need to think of a password). And next time you don't need to fill in all your details again. So very easy, from Label & Co!

 

What are my rights?

Label & Co.. BV is obviously for legislation. You also have the right to an excellent product with clear guarantees and conditions with excellent service before and after purchase. Label & Co.. You can even order online help. That can only be with us. Label & Co.. is clear about her identity, including the Chamber of Commerce and you have a very large degree of freedom and easy access to services. Just call & Label Co. is just as easy.

 

Do I pay safe too?

Label & Co.. is a controlled and accredited organization of Paypal (Ebay) and Multisafepay. They incorporate the highest security (SSL) your payment. You can also transfer payments themselves or through the Rabobank Multisafepay or use credit cards. With us every purchase insurance!.

Is your question not here?

Please send it to service@labelandco.com. You will receive an answer as soon as possible. You can also send us a message from your own account.

Tips for good marking

A large number of our name stickers and iron-on labels have a second text line to add your phone number or e-mail adress.
The retrieval of your (kids) stuff will go much easier. The finder of them can easily contact you.

Our Stick-on Vinyl Name Labels and Stickers can be applied anywhere and are also dishwasher, microwave safe and UV resistant. They stick on baby items, feeding bottles, lunch boxes, cups, toys, sport equipment, (sport) shoes, school items, books, calculators, pens, cases and office items. But they also stick on MP3 players, CDs, DVDs, game boys and other games, computers, laptops, notebooks, memory sticks, GSMs, mobile phones, chargers, glasses cases, toiletries, camping and caravan equipment and any other item that leaves the house!

With our machine washable and tumble dryer safe Iron-on Labels and Iron on / Add on Name Labels you can personalise your T-shirts, jumpers, baby bodysuits, trousers, jackets, bags, baby clothes, (beach) towels and tea towels, bibs, sleeping bags, washing bags, uniforms, linen and bed linen, cuddly toys and handkerchiefs... Basically on anything that you don't want to lose!

 

Did you know you can drag the Label Preview box with your mouse where you want it to be?

 

 

Accessible on all computing platforms:
The websites of Label & Co. - www.labelandco.com, www.merksticker.com and www.fabrictag.com are accessible on all platforms, so using your I-Pad, I-Pod and I-Phone, browse it with all functionality. That's typical Label & Co.

 

And remember: "Design your own brand!"

 

Recommended for and by KDV (nurseries), kindergartens, vocational, school-, (sports) clubs and holidaycamps.